Returns & Exchanges
At Naturium, we are committed to your skin's health and satisfaction, which is why we offer a 30-day return window for products that do not meet your expectations. If you are not completely satisfied with your purchase, we make the return or exchange process simple and efficient.
Initiate Your Request
Visit our online returns portal and enter your order number and shipping zip code to begin the process.
Prepare Your Package
Securely pack the items in their original packaging and include the packing slip provided in your confirmation email.
Attach Shipping Label
Download and print the prepaid return shipping label from the portal and affix it to the outside of your package.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing